Return & Warranty Policy
Dear customer, we want you to be completely satisfied with your purchase and we believe in the products which we sell.
All products sold by ssa-store.com are inspected and tested before and after leaving the manufacturer. Each and every item is tested by our technicians and is guaranteed to be free of material defects and manufacturing faults.
Standard Return Policy
We accept returns or exchanges within 30 days of the original purchase date for cash value refunds.
The returned product must be in unused condition, in its original packaging with the original packing slip. A 20%+ restocking fee will be charged on all cash value returns and refunds dependent upon our discretion. Returned orders which received free shipping will be deducted from the original order price.
We cover return shipping on defective items only. The buyer is responsible for covering return shipping costs before a repair or replacement has been completed. All defective items are inspected by our technicians. If the item is not defective the return shipping costs will be charged to the buyer.
Orders that are refused or undelivered as addressed will be charged for any additional shipping fees. NO EXCEPTIONS.
To return or exchange a product, please email us at support@ssa-digital.com. You’ll need to mention your order # within your email.
On Sale, Clearance, Battery Packs, Electronic Products & Consumable items are not eligible for returns.
General Warranty
60 Day Warranty – Electronics
Electronic components have a 60-day warranty.
Most electrical products are tested before shipment and are deemed in working condition before shipment. Due to the nature of assembly and setup, we are not liable or responsible for certain improper installations made by the customer. If it is a practical repair, we are more than happy to assist with repairing, replacing or offering store credit at our discretion.
If the item has been damaged due to user neglect, accident and/or wear and tear the product is not eligible for a warranty.
We do value our customers and under certain circumstances, we may discount a product due to user mistake, incorrect installation. We don’t leave you hanging!
Shipping for Returns
You will be responsible for paying for shipping costs to return the items to us. Shipping costs from your original order are non-refundable.
If you are shipping an item over $100 USD, you should consider an insured and trackable shipping option. We are not liable or accept responsibility for any lost packages which do not arrive at our shop.
Refunds (if applicable)
Returns and Refunds can take up to 4 weeks but typically are resolved much sooner. Once we receive your items, we will notify you if your request has been approved or denied.If you are approved for a refund, your refund will then be processed through your original payment method within 2-3 business days.
Chargeback Policy
All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.
Product Listing Disclaimer
Product Listings are updated as often as we can for every item. Products are improved and upgraded quite frequently and photos may slightly vary. If the item is no longer available under our discretion we will offer a similar or upgraded product.
Acceptance of This Policy
By purchasing from our website(http://www.https://www.ssa-store.com//), you agree to all the policies within our Return & Warranty Policy page.